Legal Entity Simplification – Customer
Frequently Asked Questions
What does this actually mean for me as a customer?
The invoices and statements we send will simply have Toolbank Ltd as our name rather than Curtis Holt Ltd, CA Clemson & Sons Ltd or Finnie & Co Ltd.
We have been using our Trading name Toolbank for many years. Yes there is a change to the registration details and bank accounts for Clemson & Finnie but who you trade with day to day at your local branch will not be affected.
Am I (was I) a customer of Curtis Holt Ltd, CA Clemson & Sons Ltd, Finnie & Co Ltd, or Dormole Ltd? Customers of Dartford, Norwich, Cleckheaton, Widnes, Hatfield, Southampton, Exeter and Newcastle branches are/were customers of Curtis Holt Ltd.
Customers of Halesowen and Cwmbran branches were customers of CA Clemson & Cons Ltd.
Customers of Glasgow branch were customers of Finnie & Co Ltd.
Direct customers of TSS were customers of Dormole Ltd.
I ordered goods from my local branch before 1st April 2025, will I still receive them?
All order / contracts remain valid. Goods ordered from before 1st April 2025 will be supplied as normal. Invoices issued from 1st April 2025 will be in the name of Toolbank Ltd. Statements issued from 1st April 2025 will be in the name of Toolbank Ltd.
What bank account should I pay in to?
New bank details for customers of Finnie & Co Ltd and CA Clemson & Sons Ltd will be printed on all invoices emailed from March 31st and for your April statements. For those with B2B logins the new banking details will be on the relevant units contact details. We will also have these on the Toolbankservices site.
Obviously for security reasons we would ALWAYS suggest you contact your local rep or accounts department to confirm before making your first payments.
There are no changes to bank details for customers of Dormole Ltd or Curtis Holt Ltd at this time.
When I verified the payee for my bank transfer it showed the company name was still Curtis Holt Ltd?
The name change from Curtis Holt Ltd to Toolbank Ltd is effective 1st April 2025. It will take about a week to be updated at Companies House, a further 24-48 hours to be updated in bank systems, and some credit reference agencies may take up to a month to pick up the update.
Should I make payment to the bank details on your invoice / statement?
All invoices / statements issued from 1st April 2025 will include the new bank details for previous CA Clemson & Sons Ltd and Finnie & Co Ltd customers. The Toolbank B2B website will also have the new details updated at this time. We would like customers to pay in to these bank accounts from 1st April 2025.
Invoices and statements issued up to 31st March 2025 will have the old bank details of CA Clemson & Sons Ltd and Finnie & Co Ltd on. We would like customers to send payment of these invoices and statements to the new bank accounts also. Rather than using the bank details on those invoices / statements.
There are no changes to bank details for customers/suppliers of Dormole Ltd or Curtis Holt Ltd at this time.
Why haven’t you shared the new bank details for customers of Finnie & Co Ltd and CA Clemson & Sons Ltd?
Whilst the legal contracts for the transfer of the businesses into Toolbank Ltd allow us to transfer funds received into the old accounts after 1st April 2025 to the correct account, we are not able to deal with funds that arrive early, into the new accounts.
Why have I received notification that my payment to CA Clemson & Sons Ltd or Finnie & Co Ltd has failed / your bank account is closed or no longer recognized?
We have written to all customers using the contact details held on our systems to notify them of the change. Where customers continue to pay in to the old bank accounts after 1st April 2025 our local accounts teams will get in touch and ask them to update details in their systems. After a few months we will have asked all customers to update details more than once but we know despite this some customers will not update details. When the level of payments to the old accounts is no longer reducing in response to our communications with customers we will then close the old bank accounts. Where customers still make payment using the old details the payment will fail and the funds will be returned to them. Our accounts team get in touch with all customers who have not paid invoices to arrange payment.
Will my B2B access remain the same?
Yes
Does it matter if credits are raised in the name of Toolbank Limited if the original invoice was in the name of Curtis Holt Ltd, CA Clemson & Sons Ltd or Finnie & Co Ltd?
In this situation, that is fine.
Do I need to create a new customer/supplier account in my systems for Toolbank Ltd?
We are renaming Curtis Holt Ltd to Toolbank Ltd and transferring the trade and assets of CA Clemson & Sons Ltd and Finnie & Co Ltd into Toolbank Ltd as going concerns. All existing orders, contracts, relationships etc transfer with the businesses into Toolbank Ltd. Wherever possible we request you to simply change the name and registered company no on the existing account in your systems.
What are the details of Toolbank Limited?
From 1st April 2025 the details of Toolbank Limited will be:
Registered in England and Wales No. 00529964
Registered Office: Long Reach, Galleon Boulevard, Crossways Business Park, Dartford, Kent DA2 6QE
VAT Registration No. 202 9347 83
I ran a search on registered company no 00529964 and it showed as Curtis Holt Ltd?
The name change from Curtis Holt Ltd to Toolbank Ltd is effective 1st April 2025. It will take about a week to be updated at Companies House, a further 24-48 hours to be updated in bank systems, and some credit reference agencies may take up to a month to pick up the update.
I ran a search on Toolbank Ltd and it showed as registered company no 04679597?
The company Toolbank Ltd has been registered by the group since 2003. The name change from Curtis Holt Ltd to Toolbank Ltd is effective 1st April 2025. It will take about a week to be updated at Companies House, a further 24-48 hours to be updated in bank systems, and some credit reference agencies may take up to a month to pick up the update.
I supply/buy from multiple branches and have multiple accounts in my system. How do I identify the accounts for each branch now you have a single legal entity?
We will include the name of the branch in brackets after the name of the company on invoices, statements and other documents we send you eg Toolbank Limited (Southampton) or Toolbank Limited trading as Toolbank Glasgow. The legal entity you are trading with from 1 April 2025 will be Toolbank Limited.
I need to renegotiate the terms of our contract with Curtis Holt Ltd as you have changed names?
We are simply changing the name of Curtis Holt Ltd to Toolbank Ltd. Legal contracts are with the business, identified by the registered company no, rather than the name. This does not trigger a “change of control” as these branches were previously and remain wholly owned subsidiaries of Dormole Ltd and there is no change in the shareholdings of Dormole Ltd. All previous contracts remain legally valid/enforceable in both directions. Our intention and expectation is to continue trading on the same terms as before this administrative change.
I need to renegotiate the terms of our contract with CA Clemson & Sons Ltd or Finnie & Co Ltd now it is with Toolbank Ltd?
We are transferring the trade and assets of CA Clemson & Sons Ltd and Finnie & Co Ltd into Toolbank Ltd as a going concern, including all existing contracts, relationships and orders etc. This is not a “change of control” of the businesses as these branches were previously and remain wholly owned subsidiaries of Dormole Ltd and there is no change in the shareholdings of Dormole Ltd. Our intention and expectation is to continue trading on the same terms as before this administrative change.
Updated 27/03/2025